Salesforce Einstein Platform Bots: How Do They Work?

To use Salesforce Einstein to help you engage customers and quickly resolve common service issues, leveraging the power of AI.

With Einstein bots can deliver an exceptional Customer Service Experience describing the clock is easy, you simply have to build your box once and then distribute it across multiple channels like SMS, Chat and more.

The Power of AI in Customer Service - CommBox
  • Audit Your Agent Experience

Understand what are the most common types of questions your customers have.
For example, you see that the most common types of questions or service agent addresses have to do with general and shipping questions. These are the areas where your bot can provide the most support.

  • Configure Your Einstein Bot

Understand what are the most common types of questions your customers have.
For example, you see that the most common types of questions or service agent addresses have to do with general and shipping questions. These are the areas where your bot can provide the most support.

  • Test and Deploy

Time to take it for a spin Einstein lets you preview your robot and make sure everything is working properly before deploying it over time.

Your bot will continue to become more accurate with each conversation and ultimately track your bot’s performance with integrated analysts.

  • Track Performance

Measure metrics such as response time, average handling time, and other key factors to ensure things are on track. Einstein Bot not only provides a great customer experience and frees up your agents to spend their time indisposed, complex requests.

See what the ALS Einstein can do for you:

  1. Salesforce Einstein Discover;
  2. Salesforce Einstein Predict;
  3. Salesforce Einstein Recommend;
  4. Salesforce Einstein Automate.

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