Data drives today’s customer experience, as businesses compete to improve their services. The problem is that if you don’t manage your customer data well, you won’t be able to take
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What is Case Scoring? Case scoring is the method involved with positioning Cases for prioritization. The score can be founded on numerous variables, which we’ll investigate soon, yet we should
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Salesforce Experience Cloud Allows organizations to create portals where customers and partners can log in for a restricted view into their Salesforce org, “like a “window.” Experience sites can
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